Contact information

JoJo Shop is operated by PROPITIOUS TRADING COMPANY LIMITED.

For order, delivery, cancellation, return or privacy enquiries, email shopify@jpjeweler.com. For an order enquiry, include your order number and the email address used at checkout. Do not send complete payment card details or passwords.

Telephone: +852 5532 0582

Customer service hours: Monday to Friday, 10:00–18:00 (Hong Kong Time, UTC+8), excluding public holidays.

Expected response time: 1–2 business days.

Company address

PROPITIOUS TRADING COMPANY LIMITED

1/F CMA BLDG 64-66 CONNAUGHT RD CENTRAL HK

This is our company address. It is not the address for product returns.

Dispatch and return warehouse

Warehouse contact / return recipient: Jingfu Chan

Warehouse telephone for deliveries: +86 13763066553

Room 306, Building 2, Dongping Yunshan Science and Innovation Park,

Yongping Subdistrict, Baiyun District,

Guangzhou City, Guangdong, China

Contact us before sending a return so we can provide the appropriate instructions. Return eligibility, costs and deadlines are explained in our Returns, Refunds and Order Cancellation Policy.