Shipping policy
Last updated: 30 September 2026
JoJo Shop is operated by PROPITIOUS TRADING COMPANY LIMITED. This policy explains where we dispatch orders, our delivery estimates, and the charges that apply.
Order processing and dispatch
We process orders within 48 hours after successful payment confirmation. After processing is complete, we dispatch orders within an additional 1–3 business days. These are separate stages: the 48-hour processing period does not mean that your order will be dispatched or delivered within 48 hours.
For dispatch purposes, business days are Monday to Friday, excluding public holidays at our dispatch location in China. Transit estimates refer to the carrier's business days and exclude weekends and applicable public holidays. The transit times below begin when your parcel is handed to the carrier and do not include processing or the additional dispatch period.
The 48-hour processing period is measured in elapsed calendar hours.
Shipping method and origin
We use standard courier delivery. Orders are dispatched from:
Room 306, Building 2, Dongping Yunshan Science and Innovation Park,
Yongping Subdistrict, Baiyun District,
Guangzhou City, Guangdong, China.
The carrier used for your order will be identified in your dispatch or tracking information. Our company address in Hong Kong is separate from our dispatch and return warehouse in Guangzhou, China.
Destinations, estimated transit times and shipping charges
| Destination | Estimated transit time after dispatch | Total mandatory shipping and import handling charge |
|---|---|---|
| United States — served areas other than Alaska and Hawaii | 7–15 business days | USD 0 per order |
| Alaska and Hawaii | 15–18 business days | USD 3 per order |
| European Union destinations served at checkout | 10–15 business days | EUR 3 per physical item; no additional courier postage |
| Canada, Mexico, United Kingdom and Australia | 10–15 business days | USD 3 per order |
| Other destinations served at checkout | 10–20 business days | USD 7 per order |
For EU orders, the total charge is EUR 3 multiplied by the number of physical items in the order: one item costs EUR 3, two items cost EUR 6, and three items cost EUR 9. All other listed charges are per order. Currency conversion, where applicable, is shown before payment. Import duties and tax treatment are explained below.
We deliver only to destinations for which a delivery service is available at checkout. “Other destinations” does not mean every country or territory worldwide.
United States remote delivery areas: Alaska and Hawaii. The applicable delivery service and charge must be displayed before payment. We will not add a remote-area surcharge after you have paid without your agreement.
Where you check out in another currency, the applicable converted shipping charge is shown before payment.
Customs duties and taxes
For destinations outside the European Union that we serve, we cover any import customs duties payable under our shipping arrangement; customers are not asked to pay these duties upon delivery. This is our delivery arrangement, not a claim that the destination country has a zero customs-duty rate. Sales tax, VAT and GST are distinct from customs duties.
European Union orders: we charge an import handling fee of EUR 3 per physical item, displayed separately before payment at checkout. For example, an order containing two items has an EUR 6 import handling fee. The total mandatory shipping and import handling charge is the EUR 3 per-item amount in the table above. This is a charge set by JoJo Shop to cover our import arrangement. EU product prices include applicable VAT. We do not add VAT on top of those prices, and the displayed import handling fee is the final amount of that fee payable by the customer. We arrange payment of applicable import charges so that no additional import duties, import VAT or customs-clearance fees are payable by you on delivery.
For other markets, any applicable sales tax, VAT or GST that we collect is included in the displayed price or shown separately before payment, as required by the market. Review the final order total before placing your order.
Shipping charges, our import handling fee, customs duties, and VAT or sales taxes are different charges. Any amount we collect is disclosed before you place your order. If a carrier requests an import payment inconsistent with this policy, contact shopify@jpjeweler.com with the notice so we can resolve it. If you have already paid an import charge that this policy says we cover, send the receipt so we can arrange reimbursement.
Tracking and delivery issues
After dispatch, we provide tracking information using the email address supplied with your order. Tracking updates may not appear immediately after the shipping label is created.
Delivery times are estimates. If we become aware of a material delay, we will let you know and explain the available options. Carrier or customs delays do not remove your applicable rights concerning non-delivery or late delivery.
If your parcel has not arrived by the end of the estimated delivery period, appears lost, or is marked delivered but has not been received, email shopify@jpjeweler.com with your order number. We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where required. We will not require you to resolve a non-delivery claim solely with the carrier.
Please provide a complete and accurate delivery address. Contact us promptly if it needs to change. If a delivery problem is caused by incorrect information you supplied, we will explain any proposed redelivery cost before asking you to agree to it. This does not limit statutory rights.
Contact
Email: shopify@jpjeweler.com
Operator: PROPITIOUS TRADING COMPANY LIMITED
Company address: 1/F CMA BLDG 64-66 CONNAUGHT RD CENTRAL HK